fb888 Privacy Policy — Your Data, Protected

01 Who We Are

fb888 is an online gaming platform operating at fb888.bid, serving players in Bangladesh. For the purposes of this Privacy Policy, fb888 is the data controller — meaning we are responsible for deciding how and why your personal data is collected and processed.

If you have any questions about how fb888 handles your personal data, or if you wish to exercise any of your data rights, you can reach our support team at any time via email at [email protected] or through the live chat feature on the fb888 platform.

02 Data We Collect

fb888 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers during the KYC process. The table below summarises the main categories of data we collect and why.

fb888 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to responsible gaming assessments and you have provided it voluntarily.

03 How We Use Your Data

fb888 uses your personal data only for the purposes described in this Privacy Policy. The main ways we use your data are:

• Account management: Creating and maintaining your fb888 account, processing your registration, and managing your profile settings.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Identity verification (KYC): Verifying your identity and age before processing withdrawals, as required by our licensing obligations.
• Fraud prevention and security: Monitoring account activity for signs of fraud, money laundering, or unauthorised access, and taking action where necessary.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through live chat and email.
• Responsible gaming: Monitoring your gaming activity to identify potential problem gambling behaviour and providing appropriate tools and interventions.
• Platform improvement: Analysing usage patterns to improve the fb888 platform, fix bugs, and develop new features.
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.
• Marketing communications: Sending you information about promotions, bonuses, and new games at fb888 — but only if you have opted in to receive these communications. You can opt out at any time.

fb888 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where this is required for fraud prevention or legal compliance purposes.

04 Legal Basis for Processing

fb888 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract performance: Processing that is necessary to provide the fb888 service to you under the Terms and Conditions you agreed to at registration — for example, processing your deposits and withdrawals.
• Legal obligation: Processing that is required to comply with applicable laws and regulations — for example, KYC verification and anti-money laundering checks.
• Legitimate interests: Processing that is necessary for fb888's legitimate business interests, where those interests are not overridden by your rights — for example, fraud detection and platform security monitoring.
• Consent: Processing that is based on your explicit consent — for example, sending you marketing communications about fb888 promotions. You can withdraw your consent at any time by contacting support or updating your account preferences.

05 Data Sharing & Third Parties

fb888 does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.

• Payment processors: bKash, Nagad, and Rocket receive the financial data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC providers receive copies of your identity documents to verify your identity and age. These providers are bound by strict data processing agreements.
• Fraud prevention services: fb888 uses specialist fraud detection services that may process your technical and usage data to identify suspicious activity.
• Regulatory authorities: fb888 may be required by law to share your data with regulatory bodies, law enforcement agencies, or courts. We will only do so where legally required and will notify you where permitted.
• IT and platform service providers: Companies that provide hosting, analytics, and technical infrastructure for the fb888 platform may process your data as data processors acting on our instructions.

All third parties with whom fb888 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes specified by fb888.

06 Cookies & Tracking

fb888 uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit fb888.bid or use the fb888 app.

The main types of cookies fb888 uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without stopping use of the platform.
• Preference cookies: Remember your settings and preferences, such as your language choice and display options, so you don't have to set them every time you visit.
• Analytics cookies: Help fb888 understand how players navigate the platform — which pages are visited most, where users drop off, and how performance can be improved. This data is aggregated and anonymised where possible.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the fb888 platform. For more information about managing cookies, refer to your browser's help documentation.

07 Data Security

fb888 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the fb888 platform.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict internal access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the fb888 platform.
• Two-factor authentication options for your fb888 account.
• Continuous monitoring for suspicious activity and automated fraud detection systems.

While fb888 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your fb888 account and never share your login credentials with anyone. If you suspect your account has been compromised, contact fb888 support immediately.

08 Data Retention

fb888 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Account data: Retained for the duration of your account and for a period of up to 5 years after account closure, as required for legal and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
• KYC documents: Retained for the duration of your account and for up to 5 years after closure, or longer if required by a regulatory investigation.
• Support communications: Retained for up to 3 years from the date of the last communication, to allow us to resolve any disputes that may arise.
• Cookie and analytics data: Retained for up to 13 months from collection, after which it is aggregated or deleted.

When personal data is no longer required and no legal obligation requires its retention, fb888 securely deletes or anonymises it. If you request deletion of your data, fb888 will action this request subject to any overriding legal retention obligations.

09 Your Privacy Rights

As a user of the fb888 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact fb888 support at [email protected]. We will respond to all valid requests within 30 days.

fb888 will not charge a fee for exercising your data rights in normal circumstances. If a request is manifestly unfounded or excessive, fb888 reserves the right to charge a reasonable fee or decline the request, with written explanation.

10 Children's Privacy

The fb888 platform is strictly for adults aged 18 and over. fb888 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to fb888, please contact us immediately at [email protected].

Upon receiving a verified report of underage use, fb888 will close the account, delete the associated personal data, and return any deposits made to the payment method used. fb888 cooperates fully with any regulatory or law enforcement investigation related to underage gambling.

11 Changes to This Policy

fb888 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date at the top.

For significant changes that materially affect how we use your personal data, fb888 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the fb888 platform after changes are published constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how fb888 protects your privacy. If you disagree with any changes, you have the right to close your account and request deletion of your data.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb888 handles your personal data, please get in touch with our support team: